POOR SERVICE WITH NO ONE TO ASSIST

Item: MTN South Africa
Rating: 2
Author: Paulina R

So on the 28 Aug 2015 I received an sms saying that my account is overdue with R698.20, which I dispute because I have made payments all the months. so I immediately phoned MTN call center at 7:48 28 Aug 2015 with *** n the other lady answered n she was not helpful at al n even hanged up on me. I tried to outline to her that on the 26/06/2015 there is an amount of R668 on my DEBIT SIDE ON THE STATEMENT that is written RDCODE2. To my understanding the return debit order should first reflect o the CREDIT SIDE as a sign 2 say we have tried to debit u but it was unsuccessfully then you have to reverse it on DEBIT SIDE. But in this case it only shows ON MY DEBIT SIDE.If u look at my statement I was actually invoiced twice in June. on the 20th R668 and another R668 on the 26th June plus the 2 R11.40 on the 26th and 01 of June. I then phone again and spoke to Egnas Moeletsi, she was helpful and she then said 2 me my account is not overdue de problem was the method of payment.To my surprised I was later contacted my De legal team saying my account is over due. I explained 2 her the same thing and she said account will conduct me but NO 1 HAS CONDUCTED ME.POOR SERVICE AT ITS BEST

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

16 Sept 2015, 12:35

Hello MankwePR,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.

According to our records on the 15-06-2015 a direct debit was sent through as per your request, however, the amount was unsuccessful and there was a payment on the 18-06-2015 of R 650.00 which was a short payment because of R 11.40 that was outstanding.

The account is current at the moment and it is activated on our network, the amount to be paid at the end of September is R 719.10.

Best regards
Mantoa
REQ:***

MTN South Africa's reply16 Sept 2015, 12:35

Official

Paulina R's updateReviewer Update

09 Oct 2017, 15:46

so many years later MTN still contuine to Bill me extra charges on the 27 Sep I got a messsage from MTN outlining that i owe R809.12 and to my concern, the only amount that was due was supposed to have been R360 as per my contract. I phoned them and the same day i got an sms saying they have Sorted out my query. Then today i got another SMS saying im owing R468.48. MTN have been charging me extra money andIm sick of it. for example last month bill was R380 then i phoned them, they said its becuase of the extra R30 which i do not understand how did it end up being charged to me and the lady i spoke to said it was cancelled it i still dont understand why i got billed extra becuase i dont remember asking for extra service. What is this? What is going on?? . Then this month again im told the same nonsense. To my understanding, im supposed to be charged only R 360 as my contrat outlined.I dont remember asking for extra charges to be billed on my account. I have paid ony R360 this month and until MTN proves that i have requested extra charges that pushed my account to R 468.45 i will not settle the extra R 108.48 . It is not fair becuasei dont remeber asking for this. I only get the minutes we agreed on and the sms. Then WHY rediculous extra billing for R108.48???? for something i did not agree on or used. Im tired of MTN and its crazy extra charges. The number in question is ********** . my email address ********** Thank you

Paulina R's update09 Oct 2017, 15:46

Reviewer Update