Poor Service with no feedback

<p>I called MTN on 24 April 2016 to give notice cancel my contract. The lady i spoke to advised I need to call on 19 May 2016 my termination date. I called MTN on the 26 May to follow up on the cancellation. I spoke to Segomotso and she advised her Manager will escalate it and it will take 3 hours for the cancellation to happen. 3 hours later I call back and spoke to Janine who advised the cancellation has not happened yet and it will take 48 hours for the retention department to action it. 2 Business days later I called again spoke to Ayanda who advised she will again escalate the issue. I spoke to her manager Jason Presence who advised he will look into the matter and provide feedback before end of business. This never happened. I called on 02 June again and spoke to Nomsa in JHB she advised the issue will be escalated again, I asked to speak to her manager, I was placed on hold and the call was eventually dropped. I called again and spoke to Polina who transferred me to her manager Puledi Moalusi who advised she will follow up with the retention department and call me back before EOB. Up till today I don't know what's It’s really pathetic that no one can provide feedback it’s all just empty promises. . I will have to take this matter up with Ombudsman since I am receiving no feedback from MTN.</p>