1 reviews | Active since May 2015
Poor service with network and call center
Past few months I have had horrible connection on the MTN network. When my phone has anything but 3G connectivity it works like a dream (mobile data wise). I can use data and all. However, when my phone is on 3G, there is no connectivity. I can't use the internet or any other data related items. <br> <br> This causes havoc with emails, or messages especially if they are from clients. Call agents have tried but have been less than helpful. It is the same things they want me to do over and over and the solution does not work. <br> <br> It has now got to a stage where I am truly fed up and if this persists and is not sorted out, I will demand my contract be cancelled, I will return phone and sim and I will go to another service provider who will grant me better service. This is ridiculous MTN. I am truly disappointed and fed up.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***