POOR SERVICE - WHERE IS MY PHONE????

Absolute RIDICULOUS customer service for someone who has supported MTN for so long.

I spoke to a man called Christopher French from your "Dial Direct" department on the 15th of March 2018 to upgrade my contract. I was told I will have my phone within 7 - 10 working days and that everything was in order, and Christopher French even sent me an email on the same day to confirm what package I took and what I added. (I will gladly send all my evidence if you need it)

On the 27th of March I phoned in since I have not received any update and the lady i spoke to told me that according to her nothing regarding the upgrade has been captured on the systems and while i was disagreeing with her she put the phone down in my ear. ({Please feel free to listen to all the recordings)

The same day, 15th of March I even opened a contract for an iPhone x, 256GB through our company and within a week we received the phone.

It is now the 4th of April and I still haven't received my phone, and Christopher French still has not rep**** to my emails or my phone calls.

I have been with MTN for over 15 years and this is the type of customer service I get from you?

I have already fetched and completed my Vodacom paperwork, and if I don't have my phone delivered to me by the end of today then I will cancel everything with MTN and I will move to Vodacom since they are very eager to help me!