Poor service when responding to customers query

Data package upgrade was done on 23/10. No data provided. Queried and initially told that they had forgotten to load the data to the contract and that it would take 24 hours. No data after 24 hours, followed up and was told that on my previous contract I had used up my pro rata allocation of the data and that I had to wait for the next billing month being 14 November to get new months data allocation. I requested proof from them that I had used up 3,7 gigs of data in 10 days as I was advised by a consultant that I was only using 2 gigs of data per month on average.<br> <br> Response from the area manager Theo Albertus when I escalated the query is that they are unable to print a data usage extract between billing dates and they would only be able to provide me with this on the 14 November. What point is that, I will then be without data for 21 days. I responded to the excuse and asked them that if they were unable to print it surely they can do a screen dump or someone put the information into an excel or word document - Surely that is not expecting too much in the name of customer service. No response received on that request.