Poor service when peforming a sim swop

<p>I am generally a patient person and MTN has hit the wrong buttons this time. I went to the MTN Tygervalley store to peform a sim swop on th 12th of Septemberand waited 45min to be assisted. The guy at the store ensured me the sim card will work in about 2 hours. I phoned ********** on the 13th of September only to be redirected to use the number ********** 622. After following the voice prompts I get transfered to the legal department. The leagl department transfered me to another consultant and she ensure the sim will be active in 2-24hours. Today on the 14th my sim is still not active. After calling again, I was told it said on the sytem that my call had been resolved. How the hell can my call be resolved if my sim is still not active. I get asked to phone the same numbers above just to be put through to your legal department and to another person suggesting I phone the number I dialed to get through to him. This is ridiculous MTN. I now have to yet again go to a MTN store because of your *********** staff at your call centres.</p>