Poor Service when joining MTN.

I app**** for one of their Black Friday deals directly from their website. The first attempt did not go through and i was impressed that I was contacted so quickly after clicking submit, and sadly, that's were the impression stopped.

I explained to the call centre agent that i wanted two of the same deals, and somewhere in the call, our call got cut off, and not one atteempt was made by MTN Online to call me back to conclude the deals.

A couple of days later, i tried again on their website and managed to order one of the devices. I am happy to report it was delivered quickly, but my frustration has reached a point where i can no longer contain it. I attempted to obtain another deal, but when i was contacted by Naledi, the experience just grew worse. Not only did my authentication fail at every attempt, when Naledi could not assist me, I asked to speak with the Team Leader (whose name is Brendan) and i was informed that Team Leaders don't take calls. When i ask for my situation to then be escalated further, i was promply told to visit a store, or contact Customer Care.

After calming down, I proceed to contact Customer Care. Before i could even explain my story, the rude agent promptly informed me that they are Customer Care, and that they don't work with contracts and cannot assist me and wanted to transfer me back.

I am new to MTN and i am just wondering, if they treat new customers like this, how do they survive. Maybe i should just cancel the MTN contract and idea all together.