Poor service , waste of time and affecting my credit score

I have never experienced such poor service as a paying customer in my life . How on earth can it take over three weeks to get a proper or clear answer a very simple request . Which would mostly benefit you as a business when i pay for the this device .

I have been transferred to countless departments ,given over 10 ref numbers to use when following up , but the queries get closed the very next day without any feedback being provided to me a customer . I've wasted time after being to to visit an MTN store to get this resolved only to get there and be directed to your useless 135 number where no one knows what they're doing . THREE WEEKS !!!requesting the same thing . An email was sent to your customer care and complaints department this morning and there hasn't been any sort of acknowledgement or response till now . This is costing me time and my credit record is now affected because of all these applications that i've had to do for nothing .