Poor Service - Waiting A Whole Month for my Airtime

Good day. I am so disgusted and irritable with the service that I have been receiving from MTN. I purchased a R100 Airtime on the 31/07/2020 through the *141*2# portal but never received it up until this day. I called that same day the customer care line and it seams like it was pending. I went to the one of your satellite branches in Cape Town (Canal Walk) on the 08/08/2020 to enquire this and then they logged a ticket which the guy said that I will hear back from them (MTN). I never got any response so I emailed the customer care line and explained my whole situation again which was so frustrating and then they gave me another reference number. I got a response from Mishack Mavundlha on the 26/08/2020 but I heard nothing from him after that. I then called again the customer care line on the 01/09/2020 and spoke to Samukelisiwe Ndlovu and I had to explain again my story then she gave me another reference number. The next day she sent me an email and assumed that I received the airtime which made me even more angrier then what I am already. After explaining to her my query...she has the audacity to say I received the airtime, I personally went to shop to buy a R100 airtime. I am dealing now with a 3rd person and that is Winnie Sekele and I am still waiting for feedback. So up until this point I never received the airtime...after a whole month???This is utterly utterly appalling service that I am receiving and if this is not resolved then I will take this matter further. Bull**** Service!!!!!

Reference Numbers: Siebel Ticket *** *** SMC***