POOR SERVICE, UNPROFESSIONAL, RUDE AND UNFRIENDLY

I went into one of the MTN outlets in Mokopane to inquire about my account which just changed the amount which i am being billed, i have never activated BIS , but MTN is busying charging me BIS , i don't use it because i am not using Black berry phone, My phone only work for two weeks , i get a bill in the second week of the month than after two week i told my account is in arrears, my account is closed before month end. My account was moving smoothly with Nashua Mobile but since the take over i am not enjoying my contract, i regrate having a MTN account. When i call call center , the consultant, is so rude, unfriendly, instead of assisting she tells me, i don't care where you can get money before your pay day we just need our payment and we will close the phone, after all it was not my problem its them who changed my payment day .The consultant does not want to listen to your problem she want to tell you what she want, The service is so pathetic and unprofessional especially if you are working at a call center. This lady was so rude .