Poor Service, Uninformed Staff, False Information, No Feedback,

I have my MTN App telling me that my upgrade is due 17/04/2022. I contacted MTN to find out about an early upgrade and i was told that the earliest I could do it was the 16/04/2022. At no point was in informed that the MTN Policy changed last year and that the contract is only due for an upgrade in July 2022. We went into the store today to be told by the consultant that people have been coming in from last year with the incorrect dates and that's he is been yelled at. MTN send an email on the 14th April to give me upgrade options. If I want to upgrade now there is a +R3000 cost and blah blah blah..... its is 12:54 and the app still shows my contract due today for an upgrade. the consultant showed us the screen with a different date. Why are customers not been informed???? I would like someone in management to contact me but I have a better chance of seeing ***s fly!!!! your consultants only shrug their shoulders and moan that customers direct their anger at them. Well what else are we to do??? They offer no help. We were told pay or come back in July!!!!! Really???? We asked about online upgrades and we told that its not recommended because any problem means the customer must come instore so its not recommend!!!!! Your staff want to do their bare minimal!!!