Poor service unhappy customer

Hi<br> <br> My Mtn account has been handed over due to arrears. I took out a contract in June 2015, for some reason Mtn has not received payment since June 2014. I have not received a simple sms, email, snail mail or phone call informing me that they have not received payment. I still sent an email in Feb 2015 to change my debit order date however no one responded to my email. I then eventually got through to some who then responded to my email advising me of the arrears and that the account was sold to MDB Inc. and I am liable for 7k plus including transfer fees. Still no phone call or even an explanation as to what happened, and I am a corporate customer this contract was opened up at my office. I am disgusted for the poor service I received at Mtn and the fact that no one has informed till today why no payment was received except that my direct debit has stopped. I have then opened a case at the consumer protector of western cape due to the poor disgusted customer service I received from Mtn. I will never advise anyone of my friends family or colleagues to switch to Mtn ever!