NR
Nigel R
1 reviews | Active since Jun 2011
16 Mar 2015, 11:32
Poor service to port
I Nigel Roets with ID number *** am trying to port my cellnr *** from cell c to mtn for the last week and went to the store also with a new sim nr which has been rica and not used before.I did all the correct format via the sms function and called mtn 083173 and they keep on telling me there is a problem with porting in..when will this be resolved and will i ever be assisted?please call me on *** or *** to advise when this can be done or if mtn needs my prepaid business?
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MTN South Africa's replyOfficial
19 Mar 2015, 11:50Hello nigelroets,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused you.
As per our telephonic conversation, wherein you advised that you were now sorted, allow me to apologize, again for the delay in our response.
Rest assured, it was not our intention to displease you in anyway. We look forward to improving on the service delivery to you.
Regards,
Charles.
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused you.
As per our telephonic conversation, wherein you advised that you were now sorted, allow me to apologize, again for the delay in our response.
Rest assured, it was not our intention to displease you in anyway. We look forward to improving on the service delivery to you.
Regards,
Charles.
REQ:***
MTN South Africa's reply19 Mar 2015, 11:50
Official
Hello nigelroets,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused you.
As per our telephonic conversation, wherein you advised that you were now sorted, allow me to apologize, again for the delay in our response.
Rest assured, it was not our intention to displease you in anyway. We look forward to improving on the service delivery to you.
Regards,
Charles.
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused you.
As per our telephonic conversation, wherein you advised that you were now sorted, allow me to apologize, again for the delay in our response.
Rest assured, it was not our intention to displease you in anyway. We look forward to improving on the service delivery to you.
Regards,
Charles.
REQ:***