1 reviews | Active since Nov 2015
Poor service to loyal customers
<p>I have 3 contracts with MTN so I bought airtime so I can transfer it to data but after the purchase it was put into my account and now yesterday they gave me another data and still add on my account, so what am I going to do with so much data and how am I going to be able to pay the account month end with MTN putting debit on my account. I even tried the complains department and they never bother to help me with feedback. </p>
Good Day Sello
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Please note that you activated self-service recurring option on your account and during your purchase you selected this option and this is the reason you were charged to your account. Please be advised that you need to select the once off option in order to be charged from the airtime that you loaded. Kindly be advised that on the 2016-09-14 you received you monthly allocated minutes and data as per you signed contract.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Good Day Sello
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Please note that you activated self-service recurring option on your account and during your purchase you selected this option and this is the reason you were charged to your account. Please be advised that you need to select the once off option in order to be charged from the airtime that you loaded. Kindly be advised that on the 2016-09-14 you received you monthly allocated minutes and data as per you signed contract.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
But when i called in i was informed that the reason it was charged to my account was the reason that my bill limit was not set R0 it was someting like R42000+ and i dont even get paid that much and it came to my attention that when you upgraded your system that is when the limit was increased as i know for sure i did not change it and that is the reason it went to my account not my airtime. Even when i call on Friday the 2nd of Septemeber 2016 i was promised free data in the mean time im waiting for this issue to be solved so even today i havent received it.
But when i called in i was informed that the reason it was charged to my account was the reason that my bill limit was not set R0 it was someting like R42000+ and i dont even get paid that much and it came to my attention that when you upgraded your system that is when the limit was increased as i know for sure i did not change it and that is the reason it went to my account not my airtime. Even when i call on Friday the 2nd of Septemeber 2016 i was promised free data in the mean time im waiting for this issue to be solved so even today i havent received it.