Poor service to ***** Victims

I have received the worst service from MTN in trying to resolve a ***** case where an additional line was **********ly added to my contract without my knowledge. I reported this from the first day it took place, as I had noticed messages coming through about a new contract. To my surprise, the line was added successfully and MTN continues to deduct my account on a monthly basis. I followed the process of submitting a copy of my ID and an affidavit through one of their outlets, and has since been waiting for a response. Only to find that their smart systems make the ***** case only viewable to whomsoever that raised it, so should they resign (or should you forget the name or face) during the process of your ***** case, you basically have to start from scratch. So I am currently very frustrated with MTNs whole approach to ***** cases, as I am still getting debited on a monthly basis whilst I am being sent from pillar to post.