HH
Helena H
1 reviews | Active since May 2011
22 Jun 2018, 08:18
Poor service to correct missing data
I have been complaining since end of April about missing data on my data contract - initially for almost a month with the branch at Clearwater with lots of promises that the problem will be solved and since the beginning of June with Customer Service - to date the problem is not solved yet, although it was apparently escalated. It is now the 3rd month that we have been allocated only half the daytime data - 5GB instead of 10GB. The night time data appears to be in order. How long should it take to correct this issue?
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Replies (3)
MTN South Africa's replyOfficial
22 Jun 2018, 08:35Good day Helena,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the cell number concerned. The number that you have provided does not appear on our books.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply22 Jun 2018, 08:35
Official
Good day Helena,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the cell number concerned. The number that you have provided does not appear on our books.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
HH
Helena H's updateReviewer Update
22 Jun 2018, 08:44Good morning,
Thank you for the response.
The number for the contract is ***. I was under the impression that the reference number provided would be sufficient.
HH
Helena H's update22 Jun 2018, 08:44
Reviewer Update
Good morning,
Thank you for the response.
The number for the contract is ***. I was under the impression that the reference number provided would be sufficient.
HH
Helena H's updateReviewer Update
25 Jun 2018, 14:18Good afternoon,
Any feedback on my complaint?
HH
Helena H's update25 Jun 2018, 14:18
Reviewer Update
Good afternoon,
Any feedback on my complaint?