POOR SERVICE TO ACTIVATE MY LINE

Item: MTN South Africa
Rating: 2
Author: DESMOND C

I paid my account up to date so I could upgrade on the 25th of February already and when phoning in to upgrade I am advised the line is not active and it will take 15 days to activate I have made numerous calls as it is more than 15 days already just to activate and upgrade I think MTN is falling out of the bus with their customer service and really need to get their act together cause service is what SA is based on. I asked for the Supervisor Dumisani Motlala and the consultant Sibongile Zwane I need my line actovated immediately as I do my banking from this number as a matter of urgency PLEASE ACTIVATE IT IMMEDIATELY

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Replies (1)

MTN South Africa's replyOfficial

18 Mar 2015, 12:00

Hello HAYLEYGP,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records the line has already been reactivated and the line is active on the network, you can proceed with the processing upgrade.

Thank you
Wenzile Masina
REQ:***

MTN South Africa's reply18 Mar 2015, 12:00

Official