1 reviews | Active since Oct 2016
Poor service...time and time again
<p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13. ********** 991821px;">Hi. I upgraded my handset and contract approx.. 3 months ago. I visited the Clearwater mall shop and they were constantly busy, took my details on a piece of paper in one instance and promised to request the upgrade and change in contract. They failed to deliver and when I visited them the 3rd time they said that it would be better to request it via the Call center as it will be faster. I then did that.<u></u><u></u></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13. ********** 991821px;">My handset has recently been giving me issues and i took it to Clearwater MTN, they sent me away to get all the accessories and the original box the handset came in. I took it back and because I didn’t have the correct USB charger that came with the handset they wanted to send me away again.[ and also said I should drive to Midrand and book the phone in, which I objected to] I am sorry for not knowing which usb cable the device came with and fail the understand the relevance thereof as it should be simple.....fix my phone and return it to me.<u></u><u></u></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13. ********** 991821px;">Yesterday I received a sms with a job number to advise a price in excess of R11k excl Vat [ job ********** ], and I phoned and was advised to send my original tax invoice signed to <a style="text-decoration: none; color: #4285f4;" ********** ********** I would imagine you have this on your systems, but I did so. I now received an email confirming that the device needs to be returned to the shop and rebooked in for replacement/repairs. Are you kidding me???!!!!!!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Regional Management for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Regional Management for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
No onextra has phoned since the issue''s been logged. I received another sms today requesting confirmation for the job order of approx. R11K. Can someone perhaps pick up a phone ( that is your business....communication ) and phone me to resolve? Perhaps you ran out of airtime?
No onextra has phoned since the issue''s been logged. I received another sms today requesting confirmation for the job order of approx. R11K. Can someone perhaps pick up a phone ( that is your business....communication ) and phone me to resolve? Perhaps you ran out of airtime?
Still no response. I guess they're OK with it as my contract was recently signed...so I'm theirs for another 21 months...problem solved contractually. Now that's a way to keep your customers!
Still no response. I guess they're OK with it as my contract was recently signed...so I'm theirs for another 21 months...problem solved contractually. Now that's a way to keep your customers!