Poor service the norm?
<p>Closed my MTN account in Oct 2016 and was still paying for it in Feb 2017.</p> <p>The problem was only resolved after posting on hello peter.</p> <p>However, MTN still owes me a refund. </p> <p>I have called 3 times for this refund</p> <p>1st time I was told refund would be received in 24hrs which didnt happen</p> <p>2nd time I was told my refund would be received in a week...this didnt happen</p> <p>3rd time I call, I get told if I want the refund in my personal bank account...obviously...or else where would you pay it MTN as I cancelled my contract with you and then unfortunately my airtime ran out.</p> <p> </p> <p>I am tired of waisting my airtime phoning your call center and being fed lies about my Money which you guys owe me coz of your mistake, not mine.</p> <p> </p>
just a correction:
3rd time I call, I get asked if I want the refund in my personal bank account. And this is the reason for the delay...obviously...or else where would you pay it MTN as I cancelled my contract with you and do not have an account for you to credit, surely your system can see this and then unfortunately my airtime ran out.
just a correction:
3rd time I call, I get asked if I want the refund in my personal bank account. And this is the reason for the delay...obviously...or else where would you pay it MTN as I cancelled my contract with you and do not have an account for you to credit, surely your system can see this and then unfortunately my airtime ran out.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the cell number in question in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the cell number in question in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,