Poor Service - Take 2

<p dir="LTR">Reference number *** refers</p> <p>&nbsp;</p> <p dir="LTR">Answer below</p> <p>&nbsp;</p> <p dir="LTR">=======================================</p> <p>&nbsp;</p> <p dir="LTR">Good day Sandra Strydom</p> <p>&nbsp;</p> <p dir="LTR">Thank you for bringing this matter to our attention.</p> <p>&nbsp;</p> <p dir="LTR">Please accept our sincere apologies for any inconvenience caused. Kindly note that your package has been updated.</p> <p>&nbsp;</p> <p dir="LTR">Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.</p> <p>&nbsp;</p> <p dir="LTR">Kind Regards<br /> Itumeleng<br /> REQ:***</p> <p>&nbsp;</p> <p dir="LTR">========================================</p> <p>&nbsp;</p> <p dir="LTR">TAKE 2 COMMENTS</p> <p>&nbsp;</p> <p dir="LTR">Hi Itumeleng.</p> <p>&nbsp;</p> <p dir="LTR">Why does it have to come to hello peter before any action is taken.</p> <p>&nbsp;</p> <p dir="LTR">I have just called MTN and have been told that the package is switched.</p> <p>&nbsp;</p> <p dir="LTR">Interesting that they had to remove the BIS which was still loaded.</p> <p>&nbsp;</p> <p dir="LTR">That being said, Reference number *** refers.</p> <p>&nbsp;</p> <p dir="LTR">Esihle could not answer me as to when my package was switched from and what</p> <p>&nbsp;</p> <p dir="LTR">about the cost of the handset that I have now paid for an extra month which should not</p> <p>&nbsp;</p> <p dir="LTR">have been charged as well as the BIS fee. She could only see the start date of December 2015 when I upgraded</p> <p>&nbsp;</p> <p dir="LTR">Furthermore I cannot believe that you are unable to add re- occuring data and SMS's from a specific date ie 16-16th of each month.</p> <p>&nbsp;</p> <p dir="LTR">I have to phone on that day and have it loaded. Are your systems that antiquated?</p> <p>&nbsp;</p> <p dir="LTR">My other concern is that I have once again had to ask for my debit order to run in order to pay yourselves the monthly fee.</p> <p>&nbsp;</p> <p dir="LTR">This lady said she would load a once off payment to run tonight from my account but cannot guarantee that the debit order will run next month on 31st as it is loaded to do.</p> <p>&nbsp;</p> <p dir="LTR">Really this is getting a bit much now!!!</p> <p>&nbsp;</p> <p dir="LTR">Trust me when my next upgrade date comes its bye-bye MTN.... Might even consult Cell C for their bye-out option. MTN service is BAD</p> <p>&nbsp;</p> <p dir="LTR">My current concerns therefore listed for ease of reference:</p> <p>&nbsp;</p> <p dir="LTR">1. When will my handset and BIS fee be reversed for the last month as my contract should have been corrected on 10/4/2015 and not over the past weekend</p> <p>&nbsp;</p> <p dir="LTR">2. Why can't re-occuring data be loaded on a future date?</p> <p>&nbsp;</p> <p>3. Why is my debit order not running through my account as was supposed to happen on 31st of this month. I have to ask for a manual debit to be run?. This happened last month as well.</p>