BC
BIANCA C
1 reviews | Active since Jul 2015
13 Jul 2015, 12:05
POOR SERVICE & RESPONSE PROBLEM NOT RESOLVED
I have been trying to find out if I can get a Huawei ascend Mate 7 phone . I have phoned MTN direct I have asked at the Pavilion Durban store and I have phoned MTN on *** and everybody says they are unable to get me the phone I want . My Samsung S4 is faulty and it keeps not recognising the sim card and rebooting itself . I cannot be without a phone as well as I can't have a phone that is faulty as I have a frail mother in law at home with Congestive heart failure . I am very upset that I am now having to settle for the Sony xperia Z3 when I wanted the Huawei Ascend Mate 7. Nobody at MTN ever returns my phone calls they always say we will get back to you and then I have to call them back only to be told there is a constraint on stock . This is totally unacceptable . I am not the only customer who is extremely frustrated with the terrible service we have received from MTN . <br> RESPONSE REF***2: Good day bianca Thank you for emailing Customer Care.<br> We apologize for the delayed response.<br> Kindly be advised to go [URL Removed] or go nearest MTN service provider.<br> We trust that you find the above in order.<br> Kind Regards,<br> Nosipho Mhlaba <br> Customer Services<br> MTN SA <br>
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MTN South Africa's replyOfficial
23 Jul 2015, 09:35Hello biancaLev,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that due to the industrial action that we faced some of our sales channels were affected. The problem has since been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that due to the industrial action that we faced some of our sales channels were affected. The problem has since been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply23 Jul 2015, 09:35
Official
Hello biancaLev,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that due to the industrial action that we faced some of our sales channels were affected. The problem has since been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that due to the industrial action that we faced some of our sales channels were affected. The problem has since been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,