1 reviews | Active since Feb 2013
Poor Service/ Removed off BIS
I'm very disappointed in MTN. Despite me paying up for BIS, I was removed off the BIS service. On Thursday,10 September after 2pm, I was not able to receive any BIS service except for whatsapp. I contacted the call centre over 10 times and they kept referring me to *** but one was able to assist. They said they were refreshing it from their side but the problem persisted. When I called back the following day, the consultant informed me that the problem lay with the fact that I had been removed off the BIS service network by some mistake or error and advised me how to reconnect on it. She also informed me that whatsapp service was running off my airtime, about R48.<br> I find this to be very unfair and feel I was unnecessarily wronged by MTN. They did not even offer to compensate me for the airtime etc. Please look into this matter and assist me accordingly.
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your profile and see that your BIS service was active from the 15th of August 2015 and was set to expire on the 15th of September 2015. The BIS does still reflect as active.
Activation Date Expiry Date Status
***5 ***5 BIS Active
However we've taken a decision to credit your airtime wallet with R120.00. This airtime will go into your non-expiry wallet and can be used at your own discretion.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your profile and see that your BIS service was active from the 15th of August 2015 and was set to expire on the 15th of September 2015. The BIS does still reflect as active.
Activation Date Expiry Date Status
***5 ***5 BIS Active
However we've taken a decision to credit your airtime wallet with R120.00. This airtime will go into your non-expiry wallet and can be used at your own discretion.
Regards
Tim
MTN Complaints Management Team