Poor service regarding upgrades
<p>im app**** for a new contract on the 4/7/17</p> <p>app**** for a sim data contract for R299.00 plus a mobile router for R60 a month. Yesterday received a delivery but only the sim card card was delivered. Called Mtn trying to cancell that number but every call centre agent keeps on transfering me to other agents. I just dont understand why ist hard for MtN to help us when we need to cancell our contracts but its easy for them to call us and ask us if we wanna upgrade. Ive learned my lesson, end of this contract, im leaving MTN. </p> <p>Hope to get a call soon regarding my matter. </p> <p> ********** 949083</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Channel support department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Channel support department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,