TW
Terri-Lyn Warren
1 reviews | Active since Aug 2015
22 Aug 2015, 10:38
Poor service regarding claims and data issues
I lost my iPhone 6 on holiday, but \luckily"it's insured through Mtn so I am able to claim it back. I also had to get a new SIM card for the same contract number of the phone lost. I did the sim swap and was told all would be working within 24 hours. After 24 hours my calls and sms were working 100% but the data wasn't. I tried the SIM card in 3 different handsets but it didn't work. I was in contact with Afrihost to try sort the problem out"
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Replies (1)
MTN South Africa's replyOfficial
11 Sept 2015, 09:49Hello TerriLWarren,
Thank you for your post.
Apologies for the late reply
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have tried calling you, however you did not answer.
Our system indicates that your data services are active and you are currently able to connect to the internet.
Regards
Rajesh
REQ:***
Thank you for your post.
Apologies for the late reply
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have tried calling you, however you did not answer.
Our system indicates that your data services are active and you are currently able to connect to the internet.
Regards
Rajesh
REQ:***
MTN South Africa's reply11 Sept 2015, 09:49
Official
Hello TerriLWarren,
Thank you for your post.
Apologies for the late reply
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have tried calling you, however you did not answer.
Our system indicates that your data services are active and you are currently able to connect to the internet.
Regards
Rajesh
REQ:***
Thank you for your post.
Apologies for the late reply
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have tried calling you, however you did not answer.
Our system indicates that your data services are active and you are currently able to connect to the internet.
Regards
Rajesh
REQ:***