Poor service regarding application

I went to MTN Centurion Mall on 17 March to transfer my mobile contract to my name, since it's on my father's name. In doing so I had to apply for a contract. I spent over an hour in the store with the consultant as his system wasn't working properly. He had to skip the fingerprint step and try to use other consultants' email to send the emails (my father had to sign documents and he lives far away). All this I accepted as out of his hands, but while he was waiting for the emails to go through he would watch videos on his phone on full volume and chat loudly to the other consultants. This is not very professional behaviour.

After all the forms were finally submitted I was told I would receive an sms within a few minutes stating that I have app**** for a contract. To this day I still haven't received such a sms. I was then told that I would receive a sms within 2 to 24 hours stating whether my application has been approved or declined. Sunday, 18 March, 24 hours later, I went back to the store where they showed me my application was still being processed.

I phoned the MTN 808 call centre on Monday, 19 March, to enquire as to the status of my application. The lady was not very friendly and refused to check on my application status. After hearing that I app**** on Saturday she insisted I had to wait until Wednesday (since the credit department didn't work over the weekend, something that the store didn't mention in their 2-24 hour timeline) and then return to the store if I didn't hear anything.

On Tuesday, 20 March, the consultant that assisted me on Saturday phoned me saying that he's missing a page of my bank statement. He scanned the document incorrectly on Saturday, so I emailed him the document.

Up till today, 22 March, I still haven't received any sms from MTN regarding my application. I'm really unhappy with the level of service I have received. If a company promises something within a certain timeline it is expected that they will deliver, or provide valid reasons should it not be possible. I can't keep calling or going to the store to find out something that should have been resolved by now. This really makes me doubt whether I should have stayed with MTN.