Poor Service Ref no;***.

I have been a client with MTN for 14 years,and I disappointed in their customer service provisions.

I normally make cash payments to the network.Now,on April, which was on lockdown, I couldn't go make the payment to the nearest MTN shop like I normally do, I had to make a cellphone transaction from Capitec app bank to FNB. A mother after that my contract was suspended. When I called to query about it,they met that they need proof of payment. I then emailed them the proof and they stated that they have attached it to my account, and my contract was reactivated.

Now,what agrevates me is that I find myself having to go through this every month,from May 2020 up until now!

Im happy with MTN network, but this experience has got me thinking otherwise. I have been patient enough for 7 months now,but im just fed up with their service. PLEASE ASSIST!

unhappy customer Busisiwe Maseko ***