1 reviews | Active since Nov 2011
Poor service received - Superflex
I signed up for MTN Superflex on the 10th of November and really enjoyed the unlimited calls to any network and the monthly rate is really worth it.On the 10th of December I received an email to fox the payment so I confirmed my card details and paid for the new month service.I is my phone mostly for business and it's been 5 days and hundreds off calls to 135 and emails to the group CEO,customer care and via the MTN social media and empty promises by management and consultants,I'm still unable to phone as my data and free calls have not been provisioned. The calls centre agents gives you different reasons and explenations and some of them don't even make sense and some off them a re very rude and unhelpful.I have had it with their poor level off dealing with clients.I will never recommend MTN ever again.This left a very bad taste in my mouth.MTN you've dropped the ball too many times in this regard.
