Poor Service Received from Conny Mayiyane MTN The Glen Branch Manager

I went to MTN the Glen branch (24th June 2022) to open up a ***** case on my MTN account and asked to speak directly to the branch manager who is Conny Mayiyane. She made me wait for a long time as she was busy with stock-take. I eventually asked one of the staff members to check with her how much longer she was going to make me wait. Surely when a customer asks to speak to the branch manager, there are serious issues that needs addressing and therefore should not be taken lightly. I mean you don’t carry on with stock-take and make the customer wait. I could have gone directly to a consultant, but to me this was a very serious issue that I wanted her to be made aware as the charges on my account was in excess of R26,000.00 which I am not liable for and I most certainly did not want my bank account debited. I also wanted her to give me feedback on the case after it was logged with MTN's ***** division, but she refused to give me her contact details. She plainly refused to assist me and asked my to wait in line to speak to a consultant instead.

I’m sure this is not the first time someone has complained about her and this certainly won’t be the last. My view is that as a branch manager, she should be more customer focused. She is certainly not fit to be a branch manager and she is completely useless and does not know the anything about customer service.

On a more positive note though, the service that I received from consultant Patricia Ndlovu at the same Branch was outstanding and perhaps Conny could learn a lot on customer service etiquette from Patricia.