Poor Service: Quick to sell - Slow to service!!!

Good day,

I recently accepted a contract with you. I received the phone on Friday 10 August 2018. Now my concern is that I received a statement from you, informing me that my installment is R129, of which I was surprised as I had requested the agent initially to add the insurance, of which was not done. Number 2, there was no sim card when the phone was delivered – How does this work……… This is how ***** takes place and people’s credit records become tarnished.

I called through this afternoon, and was given 2 separate numbers, that I should call to find out where my SIM is and to query the insurance. I would really appreciate it if you could do the necessary follow ups and sort this mess please. Sales agents cannot be quick to sell and slow to service the client.

Please see my details below, I eagerly await your response. Previous Ref number: ********** 1 (email correspondence) ---- NO JOY My details: Yudell Alfreds Cell number: ********** 257