VC
Van C
1 reviews | Active since Aug 2019
16 Aug 2019, 17:33
Poor service or *****
Contract renewed on the phone for delivery by courier.After months no delivery.The courier say the address on the parcel was incorrect so they returned to MTN.To make it worse is that MTN charge the upgrading fee as well as the new contract fee-its deducted from my bank account.If you contact them they answer : the query is resolved, but nothing has happened.
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Replies (2)VC
Van C's updateReviewer Update
18 Oct 2019, 15:52The above action has never been resolved.On this account no N*** are two phones *** and ***. MTN removed the so called Promo Fee on the one and credit my account with R4399.99 but did not correct the other phone.I got an email from MTN signed by Dinesh Kowlaser and on 2 Sept 2019 I send him an email pointing out certain errors. I have received no answer. I have establish since that the *** was not corrected and that MTN are using the credit on my account to subsidize their ********** action.There action is typically what one can expect from people who has done something wrong : just keep quiet,perhaps the problem will disappear!
VC
Van C's update18 Oct 2019, 15:52
Reviewer Update
The above action has never been resolved.On this account no N*** are two phones *** and ***. MTN removed the so called Promo Fee on the one and credit my account with R4399.99 but did not correct the other phone.I got an email from MTN signed by Dinesh Kowlaser and on 2 Sept 2019 I send him an email pointing out certain errors. I have received no answer. I have establish since that the *** was not corrected and that MTN are using the credit on my account to subsidize their ********** action.There action is typically what one can expect from people who has done something wrong : just keep quiet,perhaps the problem will disappear!
VC
Van C's updateReviewer Update
31 Oct 2019, 16:00Thank you .The problem is solved.I will now consider all the facts (unauthorized actions,bad customer service, no respond to letters,all the complaints on Hellopeter etc.) before I renew my Cellphone contract with MTN. Thank you to Hellopeter for your actions,and to Alice van der Merwe at MTN (one of the few employees of MTN who is a asset to the company.
VC
Van C's update31 Oct 2019, 16:00
Reviewer Update
Thank you .The problem is solved.I will now consider all the facts (unauthorized actions,bad customer service, no respond to letters,all the complaints on Hellopeter etc.) before I renew my Cellphone contract with MTN. Thank you to Hellopeter for your actions,and to Alice van der Merwe at MTN (one of the few employees of MTN who is a asset to the company.