Poor Service Once Again from MTN

I called up early august to add on a 1GB data bundle , the operator said it would be done immediately. after waiting for about 30 minutes the data was not loaded upon calling MTN I was informed there was an error adding the bundle on and they would need to send it for processing , I then told the operator to cancel the data bundle as I would purchase it via cell phone banking which I did.<br> <br> when my august bill came through I saw that I had been charged twice for a 1GB data bundle I then called up MTN who logged the query with billing , after repeat calls I finally got an answer yesterday that I would be credited R149 for 1GB data bundle , when I queried about the other the operator informed me they had to log it again. I was intensely irate as I have been pushed around and when I called in yesterday the agent couldn't handle the call and transferred me to tech , I was then placed back into the IVR I spoke to an agent by the name of Fred who couldn't help me , I was then passed to his manager KOPANO MHLANGU who was extremely rude and couldn't handle the call either.<br> <br> I have been with MTN for the last 10 years on contract and find this service appalling , I suggest that they retrai