Poor service once again

Good day,<br> <br> Kindly receives below early termination fees charges below<br> <br> R 3,407.33<br> <br> Best regards,<br> MTN Retentions<br> This is the email i receive from MTN when i ask for an early settlement for my phone contract.<br> After waiting and complaining for over a month i get this emailed to me this morning. Is this how MTN do business.<br> Or am i not an important enough to at least receive a statement with banking details and a break down as to how they had got to that figure. I have had enough of mtn poor service delivery. Pls can someone at mtn send me all the information i require so i can close all my accounts, business and personal. Thank you