POOR SERVICE ON REPAIR

Hi Mtn<br> I have been an employer of yours and keep Mtn at hear but<br> My phone was booked in problem with the phone was the screen just went black with the back light coming on doing this every half an hour, then also the camera was bad, you will focus on anything and it would blur, so this was an issue since I got the phone but stock it out.<br> So first time phoning HVRC on 27/7/2015 they lady told me my phone was dispatched to Durban as they could not fix itin Bloemfontein, calm<br> Ten 4/8/2015 I phoned spoke to a guy stating the phone has been dispatched and should be in store tomorrow.<br> Leave it for one day<br> 6/8/2015 Phoned and talked to Fareeda said the phone was suppose to be in Bloemfontein with RTT gave me a waybill nr, asked RTT no phone<br> my husband went to store no phone, i went to store no phone.<br> then 12/8/15 a lady phoned my husband and asked where must the phone go - explained,<br> Today phoned MTN *** secretary took my nr want to speak to manager of Mimosa Mall @ 10:00<br> Phoned 16:10 put through to customer service - lady said sorry I can't transfer or help you must go into store, the frustration and time effort and still no FFFFF phone. I want now a new phone by Tomorrow!!!