Poor service on NO upgrade of Data contract

Item: MTN South Africa
Rating: 1
Author: Helen C

Since the 2nd of January 2019 I'm trying to upgrade my DATA contract with a laptop. NO and I mean NO mtn shop can assist me with a laptop. I've phoned several shops and everytime they take down my name and will contact me back, for two months now nobody is also calling back. What happen to the upgrades of data contracts, no laptops available in South Africa? Why must we pay for services and it cant be provided to us? Why do you advertise any upgrades then? Very quick to send statements for no service.....

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

27 Feb 2019, 13:49

Good day Helen

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team

MTN South Africa's reply27 Feb 2019, 13:49

Official