Poor Service on MTN Upgrade!
<p>I did a upgrade on my mtn contract on the 5 may 2016 via the MTN Direct, I recieved my new damaged tablet on friday the 13 may 2016, after allot of phone calls and anger I took the tablet in to mtn direct store in vereening for them to send it back and get a replacement or to cancel the contract, I just phoned the mtn store (24/05/2016) More then a week later and the tablet has not been collected from mtn as of yet, this is the worst service I have ever recieved and now I am paying a contract and I don't have a device! </p>
Good Day cor-kuijpers,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Good Day cor-kuijpers,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***