Poor Service on Delivery of device

<p>I spoke to a consultant on 26th June 2017 Thandeka Ndlovu who promised me that my phone will be delivered today. After 4 calls I was informed that I will be transferred to RTT Couriers as they are responsible for delivering my device. RTT informed me that they did not receive the order yet from MTN. I spoke to Thandeka again and she said that she would trace the waybill and come back to me. 5 hours later she has not come back to me and left work for the day. </p> <p>When I called earlier in the day a Miss Naidoo from the MTN direct call centre in Durban informed me that there are no supervisors or team leaders or managers available to deal with my query. She advised that she will escalate the matter to Thandeka and her supervisor and that they would come back to me shortly. Guess their definition of shortly will be a couple of days. Seriously considering cancelling this upgrade and opening up a new one with a service provide who takes customer service seriously. </p>