Poor service on Contract application from MTN

MTN service is ****, It's been more than a month since I app**** for a contract on 17 June. Up to now there is no feedback, I visited the shop once and was told that your application is on pending but we're resubmitting it again for approval. A month later there is no communication and If I call the phone is never answered in the shop I app**** from. Why do I feel like you are doing me a favor for free whilst I will be paying for this service!