AB
Anna B

1 reviews | Active since Sept 2015

04 Sept 2015, 19:38

Poor Service on Billing

1. Beginning of July 2015, you agreed for x3 smart phones at a rate of R180 for 2 and R250 for the third phone<br> 2. Week after MTN deactivated all three phones - reason behind was the issue about Credit Limit which i wasn't told about<br> 3. After I have approached them about this issue, they promise to attend and rectify which never happen. Til this date the query still not been resolved<br> 4. End of Aug R4900.00 was deducted from my account - while the query was not resolve. At a time no one explained to me the breakdown of R4900.00 <br> 5. We approached MTN Boksburg physically to resolve the issue as telephonic discuss proove to be nul and void.<br> 6. MTN call centre is not helping either, instead it add more frustration<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Sept 2015, 10:19
Official
Hello dinono197,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.

Kind Regards
Matshidiso
REQ:***