Poor service on another level!!!!!!!!

<p>I have had the worst experience with MTN insurance lately. </p> <p> </p> <p>I logged a claim for my screen to be fixed on the 28th December 2016. I have been struggling to get feedback or proper communication from these people. all I am getting is vague sms's . First I got a sms saying my claim could not be processed as there are outstanding documents and a consultant will contact me. </p> <p>No one contacted me, on the 5th of Jan 2017 I then called them and only then I was told they need my ID copy. I sent it through. </p> <p> </p> <p>Yesterday I received a sms saying if I have not paid the excess for my claim I must do so. no one has contacted me to tell me the claim has been approved or how much the excess fee is going to be. so how much do I pay to them exactly? </p> <p>getting hold of them is a complete nightmare, the number ********** 084 cuts you off when selecting the option for existing claims. I tried calling them yesterday a few minutes after 9am and I still got an automated answering machine that said their operating hours are from 9am................. this is terrible service on another level. </p>