1 reviews | Active since May 2016
Poor service on a claim process.
<p> Been sending emails to [***] since the 19th of April till Today the 25th of May I'm haven't gotten feedback on the claim that was approved and the excess amount was paid. When you call the contact centre number on *** they don't answer the phone, you hold for like 35-45min with no reply. Service has been very poor on this particular claim as it's dragging for some time now. </p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,