Poor Service of Mtn

<p>My Contract expired last year November of which i had an amount of R990 which i owed, my number was changed to prepaid so i could call 808, no tax invoice or statement was sent through to me, no call, nothing about the payment, then i get called by nortion attorneys March 2017 then i make 3 payments directly to Mtn, of which i was communicating with its legal department, everyday its a different person which makes it hard to be assisted, the last payment was made May and the money hasnt been allocated to the account as the legal team insist theres an amount of R403.25 of which i paid R404 and despite the Proof of payment i send the amount doesnt change, can the money be allocated or otherwise can i get a refund so that i pay debt collectors REF NO. ********** </p>