Poor service, not warranted.

Sent my iPad 5 in for repair at MTN Retail Park Beacon Bay East London on 30/10/2018 as it was not charging. It was sent to a branch in Port Elizabeth who returned the device back on 05/11/2018 as they did not repair iPads. The week ending 30/11/2018 I received a call from the East London branch requesting me to deactivate "find my iPad" feature to allow whomever my iPad was sent to next, to be able to assess it. After visiting the store on 06/12/1018 and requesting the manager, Angie, I was handed a contact number and reference number to track the progress of my iPad. These details were not given to me by the store manager, but by the very reluctant store assistant. This morning I have contacted numerous branches and am still at a loss on the status or eta of my device.