Poor Service - No support

My cell phone service was disconnected in December 2021. The customer service agent informed me that the card was deactivated and I have to RICA the SIM card which I did successfully.

I have followed up with MTN on Facebook Messenger for about 15 times. They keep on telling me the matter is with their support team. It has been almost a month and I still don't have any service.

This is totally unacceptable., I have been with MTN for 20 years and now they ignore me!