1 reviews | Active since Jun 2017
Poor service - No stock of product!!!
<p>I am still waiting for a cellphone which I ordered more than a week ago! MTN advertises, then one orders a contract with phone, gets approved the same day but when no one calls you and you have to go to the shop after a week just to hear that "MTN doesn't have stock of that colour", or "sometimes they send us what they want", then I get VERY annoyed! I'ts easy MTN, you advertise a product, make sure you have stock for at least the first month!!! Anyway, still no phone, think I must go and cancel the contract and go to another network!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***8
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***8