Poor Service - No resolution for a contract customer- E-Sim

I have been struggling since 24 Sep 2022 to activate my E-Sim on my phone (It worked perfectly fine on the previous phone of the same make). I have been to 4 branches (Claremont, Table Bay 2 x Canal walk), spoke with 3 technical people. It has been escalated to someone in JHB and still no joy! I am paying a data contract for nothing and nobody is getting back to me. Please get back to ASAP so that I can provide my details fro a resolution!