KL
Kobus L
1 reviews | Active since Feb 2015
13 Feb 2015, 14:47
Poor service / No Report Back
Upgraded to a Samsung S5 at World sound Electronics MTN Dealer in Kempton on 03JAN'15. Two weeks later it went dead and I went back to the store to hand in the phone on 17JAN'15. No one confirmed when I will be getting it back. Kashan is the store manager and his regional manager is Izak Joubert. I had to do numerous follow ups from my side where I had to hold on the line just to find that no one can assist. One call I held on for 50 minutes for the HVRC. It is now 4 weeks later and I am without a phone which I am paying for. This is, since I became a customer of MTN in 1996, the poorest service I received from MTN. To top it all, I have 3 contracts with MTN on my name.
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Replies (1)
MTN South Africa's replyOfficial
24 Feb 2015, 12:18Hello Kobus Lappies,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly log a new complaint with this reference(REQ:*** ) number and furnish us with your Job Card number for us to use as a point of reference.
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly log a new complaint with this reference(REQ:*** ) number and furnish us with your Job Card number for us to use as a point of reference.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply24 Feb 2015, 12:18
Official
Hello Kobus Lappies,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly log a new complaint with this reference(REQ:*** ) number and furnish us with your Job Card number for us to use as a point of reference.
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly log a new complaint with this reference(REQ:*** ) number and furnish us with your Job Card number for us to use as a point of reference.
Thank you.
Kagiso
REQ:***
Best regards,