RA
Rohan A
1 reviews | Active since Sept 2015
09 Oct 2015, 14:00
POOR SERVICE NO REPLIES
Good day Mbali,<br> <br> Hope this email find you well?<br> <br> Can you kindly assist with the following issues:<br> <br> The user Rob Hawton cannot access his voice mailbox we have tried numerous methods and even phoned MTN with no success, when we dial any of the following numbers 100, 111, 113, 083 100, *** we receive the following error message \the person you are trying to reach is not available"?<br> <br> Please can you have a look on the users account if the voicemail is setup correctly or what can be the cause of the problem as i require a resolution before the end of today.<br> <br> Rob Hawton: ***<br> <br> Thank you so much and awaiting your urgent response.<br> """
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Oct 2015, 09:19Hello rvaswegen,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Engineers team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Engineers team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply12 Oct 2015, 09:19
Official
Hello rvaswegen,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Engineers team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Engineers team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***