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MELANIE R

1 reviews | Active since Nov 2015

30 Apr 2019, 08:59

POOR SERVICE NO DELIVERY

I HAVE BEEN A MTN CUSTOMER FOR ABOUT 8 YEARS, ON THE 6TH OF APRIL I HAVE UPGRADED MY MTN CONTRACT. MY FIRST PAYMENT IS ALREADY GOING THROUGH TODAY BUT STILL NO DEVICE IS DELIVERED. I HAVE PHONED THE CALL CENTRE A FEW TIMES, THEY SAID THERE WASN'T ANY REQUEST ON THE SYSTEM FOR MY PHONE TO BE DELIVERED, THEY WILL DO THE REQUEST AND SEND IT THROUGH TO DSV COURIERS.

MTN ALSO SAID I WILL RECEIVE AN SMS WITH THIS CONFIRMATION, HOWEVER NO SMS, STILL NO DEVICE, AND IF I PHONE DSV COURIERS, THEY HAVEN'T RECEIVED ANYTHING FROM MTN.

THIS IS REALLY POOR SERVICE, NEVER BEFORE HAVE I STRUGGLED LIKE THIS. I AM USED TO EXCELLENT SERVICE FROM MTN.

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Replies (2)
MTN South Africa
MTN South Africa's reply02 May 2019, 06:46
Official
Good day Melanie R

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. 

Kindly note that we will investigate and provide feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm RegardsDinesh KowlasarComplaints Management team

Best regards,

MTN South Africa
MTN South Africa's reply02 May 2019, 08:17
Official
Good day Melanie

Kindly note that DSV couriers tried contacting you on *** over numerous days with no response.
They advised that an SMS was also sent.

Please provide an alternate contact number.

Warm RegardsDinesh KowlasarComplaints Management team

Best regards,