Poor Service - NO communication!!!

On 17 January I app**** for a contract at MTN. One of the agents gave me a call - we confirmed all my details and did all the necessary t's and c's (which took about 30-40 mins) He confirmed that he had the phone available in silver. One month later - no phone or not even a phone call. Tried phoning - only speak to an answering service. Went to a MTN store - which confirmed that everything has been approved. Two weeks later I sent about 5 emails - just to find out that they approved but cancelled my contract because they don't have the phone in stock (But I am welcome to apply again). This has been the WORST service received. And the fact that they can't even phone me to inform me about this whilst I am sitting and waiting. Needless to say I app**** at an alternative service provider and my phone is being delivered today. Thank you for your lousy service MTN!!!