Poor service - MTN Secunda

I have received exceptionally poor service from MTN Secunda. I visited the branch for a sim swap and to do an upgrade. The branch did not have any contract sim cards and thus could not do the sim swap. They were to only receive stock two weeks later. I had to drive to another town to do a sim swap. After doing the sim swap, I went back to do the upgrade, again the branch could not help as they hardly had stock of any phones. They stated that they would order and let me know. Since the first day of walking in at the store up until two weeks later, not once did the sales person contact me to inform me to give me an update on stock of sim cards and phones. I had to keep following up with them to find out what the progress is. If I did not phone,I would not have any idea what the progress is on the order. They only phoned me for the first time when it was too late and I already upgraded through another branch. This is not the way to do business and I certainly would not return to this branch again.